basic details
• All the answers to questions on our FAQ page also apply to this Service Agreement and the Terms and Conditions.
• A guide will meet each guest at the assigned meeting point as planned on the Tour Confirmation Voucher.
• On walking tours, transportation to the tour starting point is not included. Entrance fees to the sites are not always included in the tour price and must be paid in cash
to the guide, or by credit. Please read each tour description and confirmation carefully to understand the transportation, meeting points, and entry fees involved.
• Please arrive early, departure times are exact. Traffic can be unpredictable so please allow plenty of time to reach the meeting point. We may not be able to keep
others, or a guide waiting if you are delayed.
• Average SEMI-Private Tour sizes vary depending on the season, we always have extra staff during peak season to guarantee small tour sizes.
• Privately guided tours are for individual parties only. By booking a privately guided tour guests are guaranteed a guide for their party alone, we guarantee no ‘tour
pooling’.
cancellation and refund policy
• Cancellation requests will only be accepted via an email message from the email account the Guest (Buyer) used to secure the reservation in advance with a deposit
payment.
• For parties of 5 or fewer people: Cancellations and complete refunds for tours with a maximum of 5 people can be made free of charge if they occur more than 24
hours before the scheduled tour date.
• For parties of 6 or more people: Cancellations and complete refunds for tours with 6 or more people can be made free of charge if they occur more than 15
workingdays, (Mon. to Fri.) before the scheduled tour date.
• Sintra Tour entry ticket fees are non-refundable. We prepurchase Sintra tickets to avoid waiting in lines. The tickets are sold for your specific tour time and date.The
time and date of Sintra tickets cannot be changed after they are purchased. We purchase tickets immediately after guests pay the Sintra tour deposit online.
• We do not charge a tour refund fee, but banks and payment processors may have a small fee for processing refunds.
• Any third-party fees applied to the Guest's (Buyer's) payment by banks, credit card companies, or our credit card processor are not refundable. These fees
include,but are not limited to processing fees, foreign exchange rate fees, e-check fees, charge-back fees, and refund processing fees.
• Cancellations made less than the time permitted are subject to a charge that is equal to the deposit amount submitted to secure the reservation, and the Guest
(Buyer) can also be charged for any non-refundable entry ticket fees that Lisbon Explorer Private Tours (Seller) has pre-purchased
• No-shows or cancellations made less than the time permitted before the scheduled tour time are non-refundable.
• If an itinerary is canceled for any reason by either party, Lisbon Explorer Private Tours (Seller) and the Guest (Buyer) cannot be held liable for losses related
to transportation, accommodation, payment processing, food, or travel expenses sustained by guests, their agents, representatives, or associates.
• We also know that traveling can be an unpredictable adventure so we will NOT hold Buyers responsible for last-minute cancellations due to strikes, extreme weather
conditions, pandemics, civil unrest, or natural disasters. In these circumstances, we ask for the courtesy of an immediate email message, or voicemail message to
advise us of the Buyer's travel changes.
lost, short notice of delay and changes to reservations
• Guest's (Buyer's) who are lost, delayed, or want to make changes to their tour reservations within less than 24-hours before the scheduled departure time, Lisbon
Explorer Tours (Seller) requires contact by TELEPHONE at the Guest's (Buyer's) earliest convenience, using the special "HOTLINE" phone number provided on the
confirmation voucher. During busy seasons season we receive a high volume of phone calls and emails daily, urgent communications might be missed given the
bulk of incoming emails. Please call and leave a voice mail message if we do not answer. We may not be able to reply right away and reaching the pre-arranged
tour meeting point on time is the responsibility of each guest. We do not issue refunds for No-shows.
• Because our scholar-guides often have morning, or afternoon appointments, it is often difficult for them to extend their time on a private half-day tour, or to complete
a full-day tour when guests are delayed. In these situations we are not able to offer refunds for unused tour time, and we highly suggest reserving private tours for
the day after arriving in Portugal.
guest contact phone numbers and email communications
• Guests must provide Seller with an effective way of being contacted while the guest travels. A local phone number in preferred. Guests who travel without a mobile
phone, or a local contact phone number are required to CALL Lisbon Explorer Private Tours at our local phone number on the day before the confirmed tour, to
verify that their tour will depart as scheduled on the confirmation.
• Occasionally, unplanned changes to a tour schedule must be made (for example in the event of a strike, extreme weather, traffic conditions, or other factors which
cause the sights to be closed or unaccessible). In this case it will be Lisbon Explorer's concern and responsibility to advise guests of the change as soon as possible
and make new arrangements, or to cancel the tour and issue a refund.
• If guests do not provide Seller with a means to contact them within a short time before the tour, Seller cannot be held responsible for not advising guests of last
minute changes.
dress code
• Please ensure shoulders and knees can be covered when visiting churches and holy sights. Security can strictly enforce dress codes at some locations. The seller
cannot be held responsible for guests who are denied access to locations due to improper dress
tour payment and entry fees
• Deposit payments for tours are accepted with MasterCard, Visa Card, or PayPal.
• Guests pay a deposit in advance with a credit card or PayPal to secure their reservations, and the balance due is paid in cash or credit card using the local currency
and will be given to the guide at the tour meeting time. For cash payments, guests must bring the correct amount of cash due for the tour in the local currency, as only some guides can accept credit cards on-location, and guides are often unable to make change for large bills.
• Refunds requested at the END of a tour will be evaluated on a case-by-case basis.
• Payment for entry ticket fees is accepted at tour time in cash in the local currency only. Some sights may require entrance fees for children. Please read each tour
description page carefully, or contact the Seller about specific sites, entrance fees, and available payment methods if this concerns you.
• Guests who purchase entry tickets or discount cards must notify the Seller before the Buyer secures their reservation with a deposit payment. The Seller will often
pre-purchase tickets, and the Buyer is responsible for reimbursement to the Seller for the expense of entry fees when applicable.
• Pre-purchased ticket entry fees are non-refundable. We will do our best to resell unused tickets to another reservation and then issue a refund at that time.
• By making a payment, the Buyer agrees to the Terms and Conditions of the Service Agreement. A partial tour refund or full tour refund by the Seller does not render
the Service Agreement policy invalid, and the Buyer may be held responsible for damages evaluated by the Seller for violating the Service Agreement. The Seller
may change the Service Agreement occasionally, at its sole discretion, upon posting a notice on this page. The Buyer is subject to the Terms and Conditions effective
at the time of deposit payment or payment in full. Any future payments by the Buyer for the Seller Service shall constitute the Buyer's consent to any changes to The
service Agreement is effective at the time of that payment. If the Buyer does not agree to the updated or different Service Agreement, the Buyer should provide a
written notice to the Seller by email to such extent, and the Seller's services shall immediately terminate on the date the Seller receives such notice from the Buyer.
• This Agreement will be governed by and construed in accordance with the substantive laws of the State of Texas without regard to its conflict of law principles. In any
dispute under this Agreement, each party hereby irrevocably submits to the exclusive jurisdiction of the state and federal courts. No waiver by a party of any breach
of any provision of this Agreement will constitute a waiver of any other breach of that or any other provision of this Agreement. The Buyer agrees to defend, indemnify and hold harmless the Seller, its parent, subsidiary, and affiliated companies, and their directors, officers, employees, affiliates, and agents against any claim, demand, cause of action, debt, or liability, including reasonable attorney's fees.
responsibility disclaimer statement for all tour related services:
Amira Network, DBA Lisbon Explorer, its subsidiaries, or any of its other legally registered names act only as a referral agent for Independent Suppliers in Europe and the United States who provide services arranged by the Seller. These aforementioned services include but are not limited to, transportation, sightseeing, tour guiding, event activities, and travel planning. The fees charged by the Seller are only referral fees for the aforementioned Independent Suppliers. The Independent Suppliers and the Buyer both agree that the Buyer’s payment of the Seller invoice for a referral fee will render effective immediately, the terms and conditions of the Seller and the Confirmation Vouchers they issue to supersede any and all terms and conditions, or Confirmation Vouchers issued by the Independent Suppliers.
The Seller, their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any Independent Supplier, company or person in performing these services rendered for any referral fee charged by the Seller. Responsibility is not accepted by Amira Network, LLC, or their respective employees, agents, representatives, and assigns for losses, injury, damages, or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, natural disasters, local laws, or other such causes. The Seller is not responsible for any baggage, personal effects, or bodily harm of any individual participating in the tours or trips the Seller arranges. The Buyer is responsible for purchasing a travel insurance policy if desired, that will cover some of the expenses associated with the loss of luggage, personal effects or delayed flights, bodily harm, and missed reservations. All services, information, and accommodations arranged by the Seller for a referral fee are subject to the laws and regulations of the country in which they are provided.
The Seller possesses Crisis Management and Insurance Liability Plans. In addition, they request their independent suppliers to possess these Plans. By making a reservation with the Independent Suppliers arranged by the Seller, each Buyer accepts the conditions of the Seller's Service Agreement, Terms and conditions, and this Responsibility Disclosure Statement.
Approved and effective: November 16, 2024
