SUCCESS! PAYMENT SUMBITTED

the automated payment receipt is not your confirmation voucher:

You cannot inquire about your reservation, or make changes by using the details on your automated payment receipt. You must use the information on the Confirmation Voucher whch will be manually sent to you by email within 24-hours.


you will receive a separate confirmation voucher within 24-hours:

The personalized Confirmation Voucher will be sent to your email address for this payment, and it will include exact meeting point information, and a Hotline to call in case you are lost, or delayed.


charges for this payment will appear on your statement as:

AMIRA NETWORK, which is our billing service. If you have questions about your payment, reservation, or wish to make changes to your reservation, do not contact Amira Network. You will need to contact us directly by email, or the using the contact details available on the Confirmation Voucher, or our emails and website.


your unique reservation code:

Your unique reservation code is easy to remember. It is your email address that we used to send the payment request. For security reasons, reservations changes, cancellations or general inquiries must be verified and you will need to provide the email address associated with this payment.


if you do not receive a confirmation voucher within 24-hours:

Please check your Spam, Junk Mail, or Trash Folders before sending us an email or calling. You can easily search for the Confirmation Voucher in your email account by simply entering the following text into your email search bar: "Tour Confirmed".


how to reach us if lost, or delayed:

For the fastest response time, please call the special phone number on your Confirmation Voucher under: "HOTLINE".


how to dial from any USA, or Canada phone:

step 1: dial   011 (international access code from the USA). From a mobile phone while in Europe dial 00, or simply insert a + instead (by holding the 0 key)

step 2: dial  351 (Portuguese country code).

step 3: dial  (The Hotline phone number on your Confirmation Voucher).


office hours: monday to friday

US Eastern Standard Time:    4:00 am to 9:00 am

US Pacific Standard Time:     1:00 am to 6:00 am

UK and Portugal Time:           9:00 am to 2:00 pm


no reply from your phone message:

Please try calling back. There could be problems because of one or more of the items listed below.


          Your voice message was inaudible due to distortion that sometimes happens with international calls.

          You forgot to tell us which country you are calling from, or did not provide a country code with your phone number.

          Your hotel concierge did not leave a voice message with your name, room number, or the name of your hotel.

          Your return phone number could not be reached due rare restrictions that can occur with US and EU carriers, especially with mobile phones.


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